Privacy Policy

Information we collect

• Information you provide: contact form or email details (name, email, message), and any information you choose to submit.
• Device and usage data: IP address, browser type, device identifiers, pages viewed, approximate location (derived from IP), and referring/exit pages.
• Cookies/identifiers: small files used for site functionality and analytics (see “Cookies & analytics”).

How we use information

• Respond to enquiries and provide customer support.
• Operate, secure, troubleshoot and improve the website.
• Measure site performance and understand how visitors use the site.
• Comply with legal obligations and protect rights, safety and security.

Cookies & analytics

We may use essential cookies for site functionality and analytics tools that collect usage and device data to help us understand website traffic and improve content. You can control cookies via your browser settings and may be able to block or delete cookies; some features may not work if you do.

Sharing and overseas transfers

We may share information with trusted service providers (e.g., website hosting, email and analytics) who process it on our instructions. Some providers may store or process data outside New Zealand; where this occurs, we take reasonable steps to ensure appropriate safeguards consistent with New Zealand privacy requirements. We may also disclose information where required or permitted by law.

Storage, security and retention

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. We keep information only as long as needed for the purposes described above, unless a longer retention period is required or permitted by law.

Your rights (New Zealand)

• You can request access to personal information we hold about you.
• You can request correction of your personal information.
• If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner (New Zealand).

Contact (privacy requests)